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Show notes

Welcome to TouchPoints: Moments That Matter in Healthcare, the podcast for leaders, clinicians, and early careerists who believe that how we deliver care matters as much as the care itself.

Each episode, we’ll explore the people, practices, and principles that shape exceptional patient experiences. You’ll hear conversations grounded in the Nine Pillars of Patient Experience Framework, practical insights on practice management, and leadership wisdom drawn from the Focused Leader Program for those building their careers in healthcare.

Whether you’re at the bedside, in the boardroom, or just starting your journey, this is your invitation to lead with intention and serve with heart. Subscribe now — the first episode drops soon.

Because a remarkable patient experience doesn’t happen by accident – it happens by design. 

Work with HMCG: If this episode raised questions about your own practice, a Nine Pillars Patient Experience Audit is a good place to start, or schedule a free consultation.