Executive coaching
Leadership Coaching for Practice Managers and Healthcare Leaders
One-on-one coaching for the people who run healthcare practices. Build the clarity, confidence and capabilities to lead your team with purpose, and turn that leadership into measurable results for your practice and your patients.
At a glance
Most practice leaders were promoted, not prepared
Many practice managers earn the role by being the best at the front desk, in billing or on the clinical floor. Then they're handed a team, a budget and a set of physicians to manage, with little support for the leadership part of the job.
That gap shows up everywhere: staff turnover, stalled improvement projects, tense provider relationships and a patient experience that depends on who's working that day.
Coaching closes the gap. You get a dedicated partner who understands healthcare operations from the inside and helps you lead with focus instead of reacting all day.
Who this coaching is for
- Practice managers stepping into leadership for the first time
- Directors of operations sharpening their strategic thinking
- Administrators navigating growth or organizational change
- Emerging healthcare leaders building executive presence
- Leaders strengthening their team's Culture of Care
Outcomes
What changes when you're coached
Clarity and focus
Define your leadership vision and priorities, and protect time for the work that matters most.
Performance growth
Measurable improvement in leadership effectiveness and in the results your practice tracks.
Team impact
Lead your team with more empathy, accountability and collaboration, and keep your best people.
Career advancement
Build the competencies and presence to move to the next level of healthcare leadership.
How coaching works
- 1
Discovery session
We assess your leadership context, current challenges and development goals.
- 2
Personalized coaching plan
A tailored roadmap built around your competency gaps and career objectives.
- 3
Ongoing sessions
Regular one-on-one sessions with accountability, reflection and practical skill building.
- 4
Progress review
Milestone check-ins to measure growth and adjust the plan as your role evolves.
The Focused Leader
HMCG's coaching program for practice managers
The Focused Leader is where HMCG's coaching programs, resources and applications live, including programs for newly placed managers.
Your coach
A coach who knows healthcare operations
Melissa Gilkes-Smith, DHA(c), has spent more than 15 years leading healthcare operations across diverse care settings. She coaches from experience, not theory: the staffing crunch, the difficult provider conversation, the improvement project that won't stick.
She also writes The Practice of Leading, a newsletter for practice managers, and hosts the TouchPoints podcast on patient experience.
Meet Melissa →Healthcare leadership coaching FAQs
What does a practice manager coach help with?
Coaching focuses on the leadership side of the role: setting priorities, managing and developing staff, working with physicians, leading change and building the presence to move up.
Can our practice pay for coaching for our manager?
Yes. Many practices invest in coaching for a new or high-potential manager. Goals are agreed up front, and what's discussed in sessions stays confidential.
Is coaching virtual?
Yes. Sessions are held virtually, so you can work with HMCG from anywhere in the United States.
How long is a coaching engagement?
Coaching engagements have a three-month minimum commitment, which gives you time to build new habits and see real results. Your plan sets milestones so you can track progress throughout.
Lead with clarity, not just effort
Start with a discovery call to talk through where you are and where you want to lead next.
Book a Discovery Call