Resources
Free guides you can put to work this week, and the books I recommend to practice owners and managers. Everything here comes from 18 years of running healthcare operations.
Free guides
Practical, step-by-step guides built for small and mid-sized practices. Free to download, no sign-up needed.
Set up your practice and provider profiles, keep them accurate, post updates, and answer reviews without risking patient privacy.
Twelve focused moves to help the right people find you, understand what you bring and trust what they see.
Patient Experience by Design
The books I recommend to practice owners and managers, grouped by what you're working on. New picks are added regularly.
The how-to guide to the Nine Pillars of Patient Experience, with a companion workbook.
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Keep learning
Subscribe to Patient Experience by Design on Substack, or talk with me about what's happening in your practice.
