What happens after the visit is what patients remember

Go Back The patient experience does not end when someone walks out of the office. In many ways, that is when a different kind of experience begins. Patients are no longer sitting in front of a provider. They do not have immediate access to answers. They are at home, thinking about what they were told, […]

The handoff that determines what happens next

Go Back The clinical encounter may feel like the conclusion of the visit, but for the patient it is not the end. The experience continues through checkout, and this final in-office interaction often determines whether clarity is achieved or confusion begins. Checkout is not the end of the patient experience. It is a handoff between […]